We are delighted to welcome Apperley Bridge to Railcam, courtesy of site host Dan. Dan has recently moved to the property and noticed the wonderful view he has of Apperley Bridge and wasted no time in getting a camera set up and contacting Railcam, providing the stream to us at no cost. Thanks Dan.
It’s hard to believe the camera is situated around 2km from Apperley Bridge, but the zoom capabilities of the camera has given us a lovely scenic view of the line which runs between Leeds and Bradford/Skipton and on to the Settle & Carlisle Line.
Expect to see regular service from Northern, as well as LNER working to/from Bradford Forster Square, plus the odd charter, freight and test train thrown in for good measure.
This camera will be silent due to the distance from the camera to location and will be available free to view to all Railcam members.
London North Eastern Railway (LNER) is today launching the latest design in a collection of regionally-inspired face masks with a striking blue and white Yorkshire Rose pattern to celebrate Yorkshire Day 2020.
The Yorkshire inspired face mask is the fourth design in the LNER face masks collection, which includes a Tyne Bridge, London Eye and Edinburgh thistle style. The Yorkshire Rose design features a hand-illustration of the white rose emblem which has been recognised as a symbol for the region since the 14th century.
The reusable face masks will be available for customers to purchase online from tomorrow, for use when travelling on train services where face coverings are now mandatory in England and Scotland. Proceeds from the sale of the masks go to the official LNER charity partner, Campaign Against Living Miserably (CALM).
The masks have been hand-sewn in Harrogate and distributed from Yorkshire as LNER continues to support communities and businesses on the East Coast.
LNER Communications Director, Kate McFerran, said: “We know how passionate our customers and colleagues are about the great towns and cities of the LNER route. Following the launch of the first three designs, we were inundated with feedback from people keen to see their region represented in the collection. Yorkshire was a popular theme and we are excited to see how our Yorkshire communities respond to the latest design.”
In addition to the regionally inspired masks, LNER is also launching an exciting new online video series to celebrate Yorkshire Day. After more than 75,000 views in just two months on time-lapse driver’s cab footage hosted on the LNER YouTube Channel, LNER has answered the eager calls of fans to launch a new series of real time cab ride footage. The series will start in the heartland of the East Coast route – Yorkshire – and feature some of the region’s most spectacular scenery from a unique perspective.
LNER Managing Director, David Horne, said: “Following the launch of time-lapse driver’s cab footage of our route earlier this year, we received an unbelievably positive response along with many requests for a real-time view. To celebrate Yorkshire Day 2020, we’re delighted to be sharing some of the most stunning views from our route, and where better to start than with our heartland, Yorkshire, on Yorkshire Day.
“We’d like to encourage our customers to sit back and enjoy rolling hills, historic towns, cities and famous bridges and ultimately feel inspired to visit some of the many beautiful destinations on our Yorkshire routes.”
The LNER Real Time Routes series will launch with Yorkshire routes including Skipton to Leeds, Hull to Doncaster and Harrogate to Leeds. Customers will be able to experience the view from the driver’s seat and enjoy a unique perspective of some of the most breath taking landscape on the LNER route.
In a first for the UK rail industry, London North Eastern Railway (LNER) will begin trials of an ‘at-seat’ catering offer onboard trains this August. The service will enable customers to order and pay for food and drinks from their phone in the comfort of their own seat, without having to visit the onboard cafe bar.
The digital in-seat app ‘Let’s Eat – At Your Seat’ will be available to customers in both Standard and First Class.
The service will also provide a layer of confidence and reassurance to customers who are looking to stay seated for the duration of their journey.
Let’s Eat – At Your Seat will offer customers on LNER trains a more enhanced, personalised customer service, with the added benefit of being more convenient for those who do not wish to leave their seat and possessions unattended. The ‘at-seat’ service also addresses the 40 per cent* of UK consumers who want to access digital ordering and payment technology to minimise physical contact and support social distancing measures.
Richard Judge, Head of Catering at LNER said: “We are always looking for new ways to provide excellence in our customer experience onboard and this new ‘at-seat’ service will allow us to extend our food and drink offer to customers from the comfort of their own seat
“Customers in both standard and first class will be able to browse the menu in their own time and order at their own convenience, enhancing their onboard experience and improving their journey with us.”
Let’s Eat – At Your Seat was developed by QikServe, and is the first project to come out of the LNER FutureLabs accelerator programme, which is fast tracking the development of digital projects to improve customer journeys in the rail industry.
Dan Rodgers, Founder and President at QikServe said: “As part of LNER’s FutureLabs Programme, we’re delighted to be the first to deliver Let’s Eat – At Your Seat for a personalised food and drinks offering on LNER train services.
“People are accustomed to ordering food and drinks whenever they want on their phone, so why not on a train too? It has been a privilege working with the team at LNER to create technology that puts the customer at the heart of their service by allowing them to order refreshments when they want.”
With the UK Government advising food retailers to provide contactless solutions to support the economy, Let’s Eat – At Your Seat will allow customers to access the ordering platform through a QR code scan, without the need to download another app.
Developed for use on LNER trains, the Standard Class menu offers a wide range of drinks, snacks, sandwiches and breakfast items. The First Class menu offers extra meals including LNER breakfasts, hot meals and an extended drinks service.
The trial will commence in August, with plans to roll out the offering across the fleet later in 2020.
London North Eastern Railway (LNER) is offering people the chance to own a piece of LNER history as it auctions off nameplates in aid of charity partner, the Campaign Against Living Miserably (CALM).
The nameplates up for auction are: 43308 Highland Chieftain, 43300 Craigentinny and one Crest, 43238 National Railway Museum, 43208 Lincolnshire Echo, 43257 Bounds Green, 43274 Spirit of Sunderland, 43290 MTU Fascination of Power.
The nameplates are from the iconic Intercity 125 High Speed Trains that were retired from the East Coast route last year.
The sought-after memorabilia will be auctioned on the 14th of November 2020, with the nameplates being previewed on the G.W.Railwayana Auctions website from 26th July 2020.
David Horne, Managing Director of LNER, said: “LNER has a proud history and has had some truly famous trains serve our customers over the years. Names such as the Highland Chieftain and Spirit of Sunderland are synonymous with the railway and have helped celebrate the regions along the East Coast route. The auction provides people with a chance to own a piece of railway history while supporting an important cause.”
Money raised from the auction will go towards funds LNER has raised to support CALM, already totalling more than £200,000. The charity works to prevent suicide, the single biggest killer of men under 45 in the UK and the cause of 18 deaths a day. Funds raised to date are from LNER employees taking part in fundraising activities, as well as customers donating ‘Delay Repay’ claims to help support the CALM.
CALM Chief Executive Officer, Simon Gunning said: “We’re incredibly grateful for LNER’s continued amazing support, and for auctioning these iconic pieces of train history. Since lockdown, we’ve experienced record levels of demand for our helpline services, and thanks to LNER’s generosity we’ll continue to save lives and be there for those who need us.”
Further information about the auction preview and sale can be found online: www.gwra.co.uk
London North Eastern Railway (LNER) has revealed three regionally-inspired face masks which are launching this week for customers to order.
The first three exclusive designs of a collection have been hand-illustrated to celebrate some of the most popular destinations on the LNER route – Edinburgh, London and Newcastle.
The reusable face masks will be available for customers to purchase online for use when travelling on train services, where face coverings are now mandatory in England and Scotland.
Customers can select a uniquely-designed thistle, Tyne Bridge or London Eye face mask, with proceeds going to the official LNER charity partner, Campaign Against Living Miserably (CALM). The masks have been locally-produced and distributed as LNER continues to support communities and businesses on the East Coast.
LNER Communications Director, Kate McFerran, said: “We know how passionate our customers and colleagues are about the great towns and cities of the LNER route. Whilst we all adjust to these new ways of going about our daily lives, including using our services, we wanted to ensure that customers and colleagues could travel safely and in style.
“Of course, we’re also interested to see if there’s any regional rivalry when it comes to finding out which is the most popular design.” The launch of the locally-inspired face mask designs is the latest in a series of measures by LNER to support local communities whilst ensuring the safety of customers, including a directory on the LNER website featuring a list of local businesses producing face coverings.
Throughout the pandemic, LNER has continued to support local communities on the route, with stood-down colleagues undertaking more than 5,000 hours of volunteering as LNER Reserves, including in food banks, food distribution centres and tackling loneliness by staying in touch with otherwise isolated members of the community. Alongside this, LNER food supplies that would have otherwise gone to waste have been supplied to those who most need them.
London North Eastern Railway (LNER) has helped thousands of customers enjoy smoother journeys since it became the first UK train company to introduce Sunflower Lanyards.
In the scheme’s first year, LNER has handed out more than 10,000 Sunflower Lanyards, as part of the ever-growing scheme that allows customers with hidden disabilities to let staff know discreetly that they might need some extra help.
LNER has also trained more than 50 colleagues to be Sunflower Ambassadors along the 936-mile East Coast route, who are able to help customers with hidden disabilities such as autism, dementia or a visual impairment.
The scheme has now been adopted by almost all other trains companies in the UK, having introduced the bright green, sunflower print lanyards and assistance cards at their stations. The scheme, which successfully operates in major airports and supermarkets, has been endorsed by hidden disability charities.
It’s estimated one in five people in the UK have a disability, 70 per cent of which are hidden disabilities.
Claire Ansley, LNER’s Customer Experience Director said: “Our customers are at the heart of everything we do. We want to make it as easy as possible for people to travel with us and for customers to have the best possible experience. For people with hidden disabilities, it understandably can be an unnerving experience travelling on public transport. We’re delighted that there has been so much support for the Sunflower Lanyard scheme. We hope we can continue making journeys more comfortable for many more customers and wish to develop the scheme further to enhance their experience.”
London North Eastern Railway (LNER) has achieved one of the highest overall scores for a long-distance train company as part of the latest National Rail Passenger Survey results revealed today.
LNER secured 91 per cent for overall passenger satisfaction as part of the independent survey by Transport Focus. This is the third consecutive increase for LNER and represents a two-point increase compared to last year.
LNER has seen specific increases in scores relating to the cleanliness of trains, car park facilities and provision of information to customers.
David Horne, Managing Director at LNER, said: “LNER remains committed to providing the very best customer experience for all of our customers. This latest set of results demonstrates our continued focus to do just that. Since the survey was carried out, we have further enhanced our cleaning measures at stations and on our trains to ensure people can travel with us with confidence.
“We look forward to building on these latest results by making travel simpler, smarter and keeping the customer at the very heart of all we do.”
Transport Focus consulted more than 19,000 passengers to produce this latest National Rail Passenger Survey. Opinions of train services are collected twice a year from a representative sample of journeys.
NRPS is the largest published rail passenger satisfaction survey in the world. It supplies an official statistic that is used as a key performance indicator in most rail franchises. Full results are available on the Transport Focus website.
No trains in or out of London King’s Cross or Moorgate, or from the East Coast Main Line into St Pancras International, on Saturday 20 and Sunday 21 June 2020 so new overhead line equipment can be installed.
Project is part of £1.2billion upgrade which will deliver more trains, thousands of extra seats and more reliable journeys.
Under current COVID-19 guidance, journeys should only be made if they are necessary, and those needing to travel should avoid using public transport wherever possible, with use of face coverings strongly encouraged where social distancing is not possible
Network Rail and train operators on the East Coast Main Line are urging passengers not to travel to or from London King’s Cross, Moorgate or on Thameslink services via Finsbury Park on Saturday 20 and Sunday 21 June as the next stage of planned work on the huge East Coast Upgrade continues.
The installation of new overhead line equipment over the affected weekend is the latest stage of the project which will eventually see a disused railway tunnel leading to King’s Cross reopened, allowing additional tracks to be laid so more trains can enter and exit the station. When combined with upgrades elsewhere on the route, the East Coast Upgrade will enable more reliable journeys between London, Peterborough and Cambridge.
Safety is Network Rail’s top priority and so the station will need to be closed to train services for this short period. All the work is being done under strict guidelines, in accordance with social distancing rules.
On LNER services, rail replacement buses will operate between St Neots and Bedford where those still travelling can take Thameslink services into London. On the Govia Thameslink Railway network, no Great Northern or Thameslink services will run on the East Coast Main Line into King’s Cross, St Pancras International or Moorgate. Rail replacement buses will operate from Potters Bar and New Barnet to stations on the Bedford to St Pancras route and to London Underground stations for onward connections into London.
Under the current COVID-19 guidance, people are being asked to consider whether their journey is necessary and are being encouraged to stay local. Those who cannot work from home and need to travel should avoid public transport where possible. Those who have to travel by train on the affected weekend should check their journey ahead of time via EastCoastUpgrade.co.uk, National Rail Enquiries or with their train operator.
Ed Akers, Principal Programme Sponsor for Network Rail, said: “The COVID-19 crisis continues to bring significant challenges for the railway, however we are working day and night to keep the railway running reliably and safely and to carry out essential work.
“On Saturday 20 and Sunday 21 June, we will continue with a vital project to upgrade the East Coast Main Line in a £1.2billion investment. We’ve changed our working methods on site to make sure we can follow Public Health Guidelines and carry on with this project which will bring significant benefits for passengers.
“We’d like to remind everyone that they should only be making journeys that are necessary, but if you do need to travel, please seek alternative travel arrangements. Bus replacement services will be in place, but these will take significantly longer than usual.”
Rail Minister, Chris Heaton-Harris said: “With capacity on our railways significantly reduced due to COVID-19, it is important that people work from home if they can, stagger their travel times to avoid crowds, and use other forms of transport wherever possible.
“For those people who do have to travel, we understand this closure will cause significant disruption to their journeys over the weekend. However this work is the next stage of the vital East Coast upgrade which will deliver more trains, thousands more seats for long distance passengers and more reliable journeys in the future.”
A spokesperson on behalf of train operators on the route, said: “We appreciate any engineering work can cause inconvenience, but this work is really important to make sure we have a railway which can meet the needs of communities and economies along the route for the long term. We thank our passengers in advance for their understanding and flexibility.
“The work will mean more reliable, more frequent and faster services with more seats, improving travel for our passengers. We’d urge passengers to continue to follow the Government advice to only travel when necessary, and to avoid use of public transport where possible at this time. If you have to travel please check how your journey will be affected by visiting EastCoastUpgrade.co.uk, National Rail Enquiries or check with your specific train operator.”
London North Eastern Railway (LNER) has announced plans in partnership with mobile phone operator O2 to boost network coverage along a 45-mile stretch of the East Coast route between Newcastle and Edinburgh.
The boost to mobile coverage will not only benefit customers travelling onboard train services through the North East but also the many communities where limited or no signal currently exists in North Tyneside and Northumberland.
Planning permission for the first of up to 12 masts has been approved by Northumberland County Council with the final phase of the project seeing 5G available within Newcastle Central Station by summer 2021.
The pioneering partnership between LNER and O2 will also boost coverage from the current network of masts along the pilot area thanks to enhancements to existing signal levels. This will mean better connections for communities and customers of the LNER route.
David Horne, Managing Director of LNER, said: “We know how vital our connections are between the great towns and cities of the LNER route. We also know how vital mobile connectivity is for our customers so we’re proud to be radically improving this for those who travel on our trains and also work and live along our route.”
The location of the proposed new masts follows almost a year of extensive testing and planning to identify the optimum locations to provide 4G coverage and be 5G ready. The project will follow strict guidelines to ensure Government health and safety advice is followed.
Brendan O’Reilly, Chief Technology Officer of O2, said: “This is an important project for us as we seek to boost network coverage and capacity around the country. We’ve always looked to prioritise areas our customers need it the most, and upgrading busy transport hubs such as Newcastle Station will provide millions of customers with faster, more reliable network services.”
LNER’s new Azuma trains already offer the best WiFi yet on the route so this latest development will offer a boost for those relying on voice and data usage when travelling at speeds of over 100mph. The project will further improve the onboard WiFi experience and allow faster data streaming.
The project will culminate with 5G being available for customers using Newcastle Central Station.
Nick Forbes, Leader of Newcastle City Council, said: “I welcome this announcement from LNER and O2 that will significantly increase connectivity around Newcastle Central Station. “Newcastle is a modern, diverse city which has always been at the cutting edge of new technologies. We know having excellent, modern digital infrastructure is the best way to support our many businesses, residents and visitors to make the most of everything we have to offer. “Newcastle Central Station is a beautiful, iconic building that is a stunning gateway to our city and wider region. It’s not only essential for providing connectivity with the rest of the UK, it’s a major regional transport hub too. Having 5G connectivity will bring together our proud industrial past and our ambitions for the future. “I am passionate about ensuring public transport across Newcastle and into our city is accessible, desirable and modern and this new programme of connectivity will help maintain this approach as the wider plans to transform our transport networks take shape.”