Restored Zero Mile post returns to York

London North Eastern Railway (LNER) is proud to reveal the restored Zero Mile Post has returned to York Station.


Mile posts were a historic system used by railway companies to measure lines and calculate fares, with ‘Zero Posts’ marking the start of where each line was measured from.


Ten lines or routes shared a Zero Post located at the centre of York Station although it is thought that the original may have been melted down as part of the wartime drive for scrap metal.


A replica post which was installed in 2004 to celebrate the 150th anniversary of The North Eastern Railway has now been reinstalled after being restored to reflect York’s rich railway heritage.


LNER Managing Director David Horne, said: “LNER is proud of our heritage in York, a city with a rich history steeped in the railways.


“It is wonderful to see the Zero Post return to its home in York station and looking so magnificent. Although distances between our destinations have not changed, the speed, comfort and service offered to our customers has been transformed. It is great York remains home to this important piece of history from the era of the North Eastern Railway.”


The North Eastern Railway was formed in 1854 and inherited all sorts of mile posts, sometimes measured from unlikely places. In 1905 it was decided to re-measure all North Eastern Railway lines using a standard system.


Chairman of the North Eastern Railway Association, Neil Mackay, said: “The post became a celebrity after it was installed, though many were puzzled by the line initials shown. Our association is delighted to have helped maintain the links between today’s railway and its predecessors.”


The Zero Post has been cleaned and repainted by the North Eastern Railway Association and is now displayed in the original location near the stairs between platforms 5 and 9.

Boost for LNER customers as services return

London North Eastern Railway (LNER) is to introduce a number of extra services to the existing timetable from next week. This will add more than 1,600 seats for customers each weekday compared to the current timetable.

The increase, which comes into effect from Monday 7 September 2020, will see extra services, including 10 Anglo-Scottish services, return to the timetable. Destinations such as Peterborough, Doncaster, York and Newcastle are all set to benefit from additional services as a result.


The September timetable follows the recent introduction of a new London to Bradford service as well as the return of services to destinations such as Lincoln and Harrogate.


LNER Managing Director, David Horne, said: “The changes that we’re introducing from 7 September will increase our service levels from around 75 per cent up to 85 per cent of our pre-Covid timetable, so it’s a significant step forward as we welcome more passengers back to our services


“These additional services will also provide a welcome boost to communities along our route, such as Peterborough, York and Newcastle, which are just some of the destinations set to benefit.


“We are seeing more people travelling on our trains and these extra services will ensure that we can maintain social distancing in the coming weeks. We continue to work hard to ensure that travel on our trains is safe, with enhanced cleaning on trains and at our stations, complemented by our reservation-only approach to ensure everyone has a sociallydistanced seat.”


LNER continues to run reservation-only services and is offering a limited catering offer onboard to support customers in maintaining social distancing. Mandatory reservations allow social distancing and give customers peace of mind knowing they will have a seat and be safe onboard throughout the duration of their journey.


Research by the Rail Safety and Standards Board (RSSB) has found the risk of Covid-19 infection being less than 0.01% on an average journey. The analysis has shown the risk of contracting Covid-19 while travelling by train is about 1 in 11,000 journeys. This is equivalent to a chance of less than 0.01%, based on an hour-long train journey in a carriage with no social distancing or face coverings.


The report which was supported by LNER also shows that the risk more than halves if passengers wear a face covering. These have been mandatory when travelling by train since June, unless exempt.


The extra safety measures implemented by LNER to support the safety of customers and staff has been recognised by Visit Britain’s UK-wide industry standard and consumer mark to reassure customers businesses adhere to Government and public health guidance.


An enhanced cleaning regime is also undertaken both on LNER services and at LNER stations along the East Coast route. This is part of the LNER Safer Travel Pledge which also offers:


• Worry-free ticket booking which allows easy changes
• Encouraging the use of e-Ticketing for simpler and speedier access to tickets
• Mandatory seat reservations ensuring a safe number of people onboard


LNER has also developed and launched an easy to use online seat finder tool to help customers identify quieter trains and travel outside of busier times as customer numbers continue to grow.

LNER eases Friday peak to assist with social distancing

London North Eastern Railway (LNER) is easing ticket restrictions on Fridays to spread demand throughout the day, further supporting customers in maintaining social distancing when travelling by train.


The move, which comes into full effect from Friday 21st August, allows customers to purchase Super Off-Peak tickets throughout the entire day on Fridays. Restrictions are being eased on all routes to and from London King’s Cross and Stevenage except for customers travelling between Stevenage and London King’s Cross and vice versa.


It is set to make a big difference to customers, as Fridays are traditionally one of the busiest days of the week with both business and leisure travellers on the move. Whilst demand has not yet reached pre-lockdown levels, Friday services have continued to be some of the most popular.


Suzanne Donnelly, Commercial Director at LNER, said: “Relaxing our restrictions on Fridays allows us to spread demand across the entire day, helping our customers to maintain social distancing, save some money and have more choice about when they travel. Combined with our reservation-only services and the enhanced cleaning of our trains and stations, this will allow us to further provide both a safe and enjoyable experience for our customers.”


Transport Secretary Grant Shapps said: “I very much welcome LNER’s decision to ease ticket restrictions, which will help free up more space for social distancing by giving passengers more choice on when they travel.


“As services begin to return to normal levels and passenger numbers increase, it is our upmost priority to ensure everyone stays safe when travelling, which is why we’ve taken action to make face coverings mandatory on public transport, continued to advise people to travel at quieter times, wash their hands regularly and maintain social distancing, and delivered initiatives to encourage cycling and walking.”


Friday restrictions will remain eased until the 4th January 2021.

Apperley Bridge comes to Railcam

We are delighted to welcome Apperley Bridge to Railcam, courtesy of site host Dan. Dan has recently moved to the property and noticed the wonderful view he has of Apperley Bridge and wasted no time in getting a camera set up and contacting Railcam, providing the stream to us at no cost. Thanks Dan.

It’s hard to believe the camera is situated around 2km from Apperley Bridge, but the zoom capabilities of the camera has given us a lovely scenic view of the line which runs between Leeds and Bradford/Skipton and on to the Settle & Carlisle Line.

Expect to see regular service from Northern, as well as LNER working to/from Bradford Forster Square, plus the odd charter, freight and test train thrown in for good measure.

This camera will be silent due to the distance from the camera to location and will be available free to view to all Railcam members.

LNER Celebrates Yorkshire day with new face mask design

London North Eastern Railway (LNER) is today launching the latest design in a collection of regionally-inspired face masks with a striking blue and white Yorkshire Rose pattern to celebrate Yorkshire Day 2020.


The Yorkshire inspired face mask is the fourth design in the LNER face masks collection, which includes a Tyne Bridge, London Eye and Edinburgh thistle style. The Yorkshire Rose design features a hand-illustration of the white rose emblem which has been recognised as a symbol for the region since the 14th century.


The reusable face masks will be available for customers to purchase online from tomorrow, for use when travelling on train services where face coverings are now mandatory in England and Scotland. Proceeds from the sale of the masks go to the official LNER charity partner, Campaign Against Living Miserably (CALM).


The masks have been hand-sewn in Harrogate and distributed from Yorkshire as LNER continues to support communities and businesses on the East Coast.


LNER Communications Director, Kate McFerran, said: “We know how passionate our customers and colleagues are about the great towns and cities of the LNER route. Following the launch of the first three designs, we were inundated with feedback from people keen to see their region represented
in the collection. Yorkshire was a popular theme and we are excited to see how our Yorkshire communities respond to the latest design.”


In addition to the regionally inspired masks, LNER is also launching an exciting new online video series to celebrate Yorkshire Day. After more than 75,000 views in just two months on time-lapse driver’s cab footage hosted on the LNER YouTube Channel, LNER has answered the eager calls of fans to launch a new series of real time cab ride footage. The series will start in the heartland of the East Coast route – Yorkshire – and feature some of the region’s most spectacular scenery from a unique perspective.


LNER Managing Director, David Horne, said: “Following the launch of time-lapse driver’s cab footage of our route earlier this year, we received an unbelievably positive response along with many requests for a real-time view. To celebrate Yorkshire Day 2020, we’re delighted to be sharing some
of the most stunning views from our route, and where better to start than with our heartland, Yorkshire, on Yorkshire Day.


“We’d like to encourage our customers to sit back and enjoy rolling hills, historic towns, cities and famous bridges and ultimately feel inspired to visit some of the many beautiful destinations on our Yorkshire routes.”


The LNER Real Time Routes series will launch with Yorkshire routes including Skipton to Leeds, Hull to Doncaster and Harrogate to Leeds. Customers will be able to experience the view from the driver’s seat and enjoy a unique perspective of some of the most breath taking landscape on the LNER route.

Let’s eat – At your seat! LNER to launch”At seat” food and drink delivery service onboard

In a first for the UK rail industry, London North Eastern Railway (LNER) will begin trials of an ‘at-seat’ catering offer onboard trains this August. The service will enable customers to order and pay for food and drinks from their phone in the comfort of their own seat, without having to visit the onboard cafe bar.


The digital in-seat app ‘Let’s Eat – At Your Seat’ will be available to customers in both Standard and First Class.


The service will also provide a layer of confidence and reassurance to customers who are looking to stay seated for the duration of their journey.


Let’s Eat – At Your Seat will offer customers on LNER trains a more enhanced, personalised customer service, with the added benefit of being more convenient for those who do not wish to leave their seat and possessions unattended. The ‘at-seat’ service also addresses the 40 per cent* of UK consumers who want to access digital ordering and payment technology to minimise physical contact and support social distancing measures.


Richard Judge, Head of Catering at LNER said: “We are always looking for new ways to provide excellence in our customer experience onboard and this new ‘at-seat’ service will allow us to extend our food and drink offer to customers from the comfort of their own seat

“Customers in both standard and first class will be able to browse the menu in their own time and order at their own convenience, enhancing their onboard experience and improving their journey with us.”


Let’s Eat – At Your Seat was developed by QikServe, and is the first project to come out of the LNER FutureLabs accelerator programme, which is fast tracking the development of digital projects to improve customer journeys in the rail industry.


Dan Rodgers, Founder and President at QikServe said: “As part of LNER’s FutureLabs Programme, we’re delighted to be the first to deliver Let’s Eat – At Your Seat for a personalised food and drinks offering on LNER train services.


“People are accustomed to ordering food and drinks whenever they want on their phone, so why not on a train too? It has been a privilege working with the team at LNER to create technology that puts the customer at the heart of their service by allowing them to order refreshments when they want.”


With the UK Government advising food retailers to provide contactless solutions to support the economy, Let’s Eat – At Your Seat will allow customers to access the ordering platform through a QR code scan, without the need to download another app.


Developed for use on LNER trains, the Standard Class menu offers a wide range of drinks, snacks, sandwiches and breakfast items. The First Class menu offers extra meals including LNER breakfasts, hot meals and an extended drinks service.

The trial will commence in August, with plans to roll out the offering across the fleet later in 2020.

Auction offers a chance to bid for a piece of LNER’s history

London North Eastern Railway (LNER) is offering people the chance to own a piece of LNER history as it auctions off nameplates in aid of charity partner, the Campaign Against Living Miserably (CALM).


The nameplates up for auction are: 43308 Highland Chieftain, 43300 Craigentinny and one Crest, 43238 National Railway Museum, 43208 Lincolnshire Echo, 43257 Bounds Green, 43274 Spirit of Sunderland, 43290 MTU Fascination of Power.


The nameplates are from the iconic Intercity 125 High Speed Trains that were retired from the East Coast route last year.


The sought-after memorabilia will be auctioned on the 14th of November 2020, with the nameplates being previewed on the G.W.Railwayana Auctions website from 26th July 2020.


David Horne, Managing Director of LNER, said: “LNER has a proud history and has had some truly famous trains serve our customers over the years. Names such as the Highland Chieftain and Spirit of Sunderland are synonymous with the railway and have helped celebrate the regions along the East Coast route. The auction provides people with a chance to own a piece of railway history while supporting an important cause.”


Money raised from the auction will go towards funds LNER has raised to support CALM, already totalling more than £200,000. The charity works to prevent suicide, the single biggest killer of men under 45 in the UK and the cause of 18 deaths a day. Funds raised to date are from LNER employees taking part in fundraising activities, as well as customers donating ‘Delay Repay’ claims to help support the CALM.


CALM Chief Executive Officer, Simon Gunning said: “We’re incredibly grateful for LNER’s continued amazing support, and for auctioning these iconic pieces of train history. Since lockdown, we’ve experienced record levels of demand for our helpline services, and thanks to LNER’s generosity we’ll continue to save lives and be there for those who need us.”


Further information about the auction preview and sale can be found online:
www.gwra.co.uk

LNER CELEBRATES LOCAL LANDMARKS WITH REGIONAL FACE MASK DESIGNS

London North Eastern Railway (LNER) has revealed three regionally-inspired face masks which are launching this week for customers to order.


The first three exclusive designs of a collection have been hand-illustrated to celebrate some of the most popular destinations on the LNER route – Edinburgh, London and Newcastle.


The reusable face masks will be available for customers to purchase online for use when travelling on train services, where face coverings are now mandatory in England and Scotland.


Customers can select a uniquely-designed thistle, Tyne Bridge or London Eye face mask, with proceeds going to the official LNER charity partner, Campaign Against Living Miserably (CALM). The masks have been locally-produced and distributed as LNER continues to support communities and businesses on the East Coast.


LNER Communications Director, Kate McFerran, said: “We know how passionate our customers and colleagues are about the great towns and cities of the LNER route. Whilst we all adjust to these new ways of going about our daily lives, including using our services, we wanted to ensure that customers and colleagues could travel safely and in style.


“Of course, we’re also interested to see if there’s any regional rivalry when it comes to finding out which is the most popular design.”
The launch of the locally-inspired face mask designs is the latest in a series of measures by LNER to support local communities whilst ensuring the safety of customers, including a directory on the LNER website featuring a list of local businesses producing face coverings.


Throughout the pandemic, LNER has continued to support local communities on the route, with stood-down colleagues undertaking more than 5,000 hours of volunteering as LNER Reserves, including in food banks, food distribution centres and tackling loneliness by staying in touch with otherwise isolated members of the community. Alongside this, LNER food supplies that would have otherwise gone to waste have been supplied to those who most need them.

SUNFLOWER LANYARDS SMOOTH JOURNEYS FOR THOUSANDS IN FIRST YEAR

London North Eastern Railway (LNER) has helped thousands of customers enjoy smoother journeys since it became the first UK train company to introduce Sunflower Lanyards.


In the scheme’s first year, LNER has handed out more than 10,000 Sunflower Lanyards, as part of the ever-growing scheme that allows customers with hidden disabilities to let staff know discreetly that they might need some extra help.


LNER has also trained more than 50 colleagues to be Sunflower Ambassadors along the 936-mile East Coast route, who are able to help customers with hidden disabilities such as autism, dementia or a visual impairment.


The scheme has now been adopted by almost all other trains companies in the UK, having introduced the bright green, sunflower print lanyards and assistance cards at their stations. The scheme, which successfully operates in major airports and supermarkets, has been endorsed by hidden disability charities.


It’s estimated one in five people in the UK have a disability, 70 per cent of which are hidden disabilities.


Claire Ansley, LNER’s Customer Experience Director said: “Our customers are at the heart of everything we do. We want to make it as easy as possible for people to travel with us and for customers to have the best possible experience. For people with hidden disabilities, it understandably can be an unnerving experience travelling on public transport. We’re delighted that there has been so much support for the Sunflower Lanyard scheme. We hope we can continue
making journeys more comfortable for many more customers and wish to develop the scheme further to enhance their experience.”

LNER STRENGTHENS CUSTOMER SATISFACTION SCORE SUCCESS

London North Eastern Railway (LNER) has achieved one of the highest overall scores for a long-distance train company as part of the latest National Rail Passenger Survey results revealed today.


LNER secured 91 per cent for overall passenger satisfaction as part of the independent survey by Transport Focus. This is the third consecutive increase for LNER and represents a two-point increase compared to last year.


LNER has seen specific increases in scores relating to the cleanliness of trains, car park facilities and provision of information to customers.


David Horne, Managing Director at LNER, said: “LNER remains committed to providing the very best customer experience for all of our customers. This latest set of results demonstrates our continued focus to do just that. Since the survey was carried out, we have further enhanced our cleaning measures at stations and on our trains to ensure people can travel with us with confidence.


“We look forward to building on these latest results by making travel simpler, smarter and keeping the customer at the very heart of all we do.”


Transport Focus consulted more than 19,000 passengers to produce this latest National Rail Passenger Survey. Opinions of train services are collected twice a year from a representative sample of journeys.


NRPS is the largest published rail passenger satisfaction survey in the world. It supplies an official statistic that is used as a key performance indicator in most rail franchises. Full results are available on the Transport Focus website.